Compliance Information

Key licensing information

Australian Credit Licence holder

Finsure Finance and Insurance Pty Ltd (ACN 068 153 926)

Address

Level 24, 52 Martin Place, Sydney NSW 2000

Phone and e-mail

1300 346 787 admin@finsure.com.au

Australian Credit Licence number

384704

Internal Complaints Officer contact details

Compliance and Customer Service Manager – details as above

External Dispute Resolution Scheme details

Credit & Investments Ombudsman

phone 1800 138 422    www.cio.org.au

Our credit representatives

Credit Representatives’ names

G3 Capital Pty Ltd

Tat-Ming (Alan) Tam

Address

30 Riverbank Drive, Kellyville Ridge NSW 2155

Phone

0403 506 616

E-mail

alan@g3capital.com.au

Credit Representative numbers

498042

498043

External Dispute Resolution Scheme details

Credit & Investments Ombudsman

phone 1800 138 422    www.cio.org.au

Services provided

We will assist you in making the choice of a loan or lease that is suitable for your purposes.

We will provide you with information on a broad range of finance providers and loan products. Once you have chosen a loan or lease that is suitable for you, we will assist in obtaining approval for the finance. We source finance products from a panel of finance providers. Our Current Top 6 providers to which our Representatives introduced borrowers are:

ANZ Bank

Commonwealth Bank Australia

Macquarie Bank

National Australia Bank

St George Bank

Westpac Banking Corporation

Our internal dispute resolution scheme

We hope that you are delighted with our services. However, if you have any complaints, you can raise these directly with the representative with whom you are dealing. If you are not satisfied with the response that you receive, you may contact our Compliance Manager, by telephoning 1300 769 415, or writing to Level 24, 52 Martin Place, Sydney NSW 2000.

When we receive a complaint, we attempt to resolve it as quickly as possible, subject to a full investigation of all the circumstances involved.

Our external dispute resolution scheme  

If you are not satisfied with the outcome of your complaint, you may refer the matter to the Credit & Investments Ombudsman, an ASIC-approved External Dispute Resolution Scheme. External dispute resolution is a service provided at no cost to you, giving you access to an independent mechanism for the resolution of specific complaints or disputes.